Shop terms

How pre-orders, delivery, returns and refunds work in the Pamoja Girls shop.

Last updated: October 2026

Who you buy from

Pamoja Girls, a Danish voluntary association, CVR 41977493, Amerika Plads 32B, 1. 3., 2100 København Ø, Denmark. Email hello@pamojagirls.org.

How pre-orders work

Our merch is sold in drops. Each drop has a goal and a deadline. You pay when you pre-order. If the drop reaches its goal by the deadline, we order from our supplier. If it doesn't, you get a full refund to your card within 14 days after the deadline.

Prices and payment

Prices are shown in DKK, SEK or EUR and are the full price. Pamoja Girls is not VAT-registered, so no VAT is added. Any delivery cost is shown before you pay. Payment is handled securely by Stripe, and your card is charged when you place your pre-order. All profit goes to getting books to girls.

Delivery

When a drop reaches its goal, your order is delivered within 8 weeks after the drop closes. You can pick it up in Copenhagen or Stockholm, or have it posted within Denmark, Sweden or the rest of Europe. We email you when it's on its way or ready to collect.

Changed your mind? 14-day right of withdrawal

You can cancel your order for any reason within 14 days of receiving it (or collecting it). Just email hello@pamojagirls.org and say you want to cancel; you don't need to give a reason. Before a drop closes, you can also cancel and get a full refund.

Send the item back within 14 days after telling us. You pay the return postage, unless the item is faulty. We refund what you paid, including the original standard delivery cost, within 14 days of your message. We may wait until we have the item back. Please don't use the item beyond trying it: if its value has dropped because of use, we can deduct that.

Faulty items

Under Danish law you have a 2-year right to complain about faults. Tell us within a reasonable time after you notice the fault (within 2 months is always in time), and we'll repair, replace or refund it.

Complaints

Write to us first at hello@pamojagirls.org: we'll do our best to sort it out. If we can't agree, you can complain to the Danish Centre for Complaint Resolution (Center for Klageløsning) at forbrug.dk.

Your personal data

See our privacy policy for how we handle the details you give us when you order.

Questions?

Write to us at hello@pamojagirls.org. We're volunteers, but we answer every message.

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